FAQ
BRAND VALUES
WHAT DOES UNITED & FREE STAND FOR?
We envision an inclusive world-where expression thrives. Where humans and Earth coexist in unity. This is a mission for a healthier home. This is care for all bodies. All are welcome here.
WHAT IS THE UNITED & FREE MISSION?
Our mission is to build the conscious super future. The super future is sustainable, inclusive and we lead with actions that have real impact. The future unites us all.
WHAT IS UNITED & FREE’S PLEDGE TO SUSTAINABILITY?
Our focus is on social sustainability, environmental sustainability, and impact.
WHAT CHARITIES DO YOU WORK WITH?
Mission Blue. We are also working on starting our own charity. More details coming soon.
ARE YOU B CORP CERTIFIED?
We are working toward our B Corp certification, and this is outlined in our sustainability goals. We follow B Corp criteria and work with B Corps as much as possible.
PRODUCTS
PRODUCTS
CAN UNITED & FREE PRODUCTS TREAT MULTIPLE CONCERNS?
HOW LONG DO UNITED & FREE PRODUCTS LAST?
ARE YOUR PRODUCTS FRAGRANCE FREE?
ARE UNITED & FREE PRODUCTS CRUELTY FREE?
ARE UNITED & FREE PRODUCTS VEGAN?
CAN EVERYONE USE UNITED & FREE YOUR PRODUCTS?
WHERE DO YOU LIST INGREDIENTS?
WHAT CERTIFICATIONS DO UNITED & FREE PRODUCTS HAVE?
WHERE ARE YOUR PRODUCTS MADE?
Our cosmetic products are manufactured in British Columbia, Canada. Our tooling products are responsibly sourced from China.
SUSTAINABILITY
SUSTAINABILITY
WHAT MAKES UNITED & FREE A SUSTAINABLE COMPANY?
IS YOUR PACKAGING COMPOSTABLE?
IS YOUR PACKAGING RECYCLABLE?
HOW DO I DISPOSE OF UNITED & FREE PACKAGING?
WHERE IS YOUR PACKAGING MADE?
Our packaging is made in partnership with suppliers across the world. We’ve built our relationships with our suppliers over many years and continue to innovate. Please visit our sustainability section for a breakdown of our packaging. All of our packaging is designed in Vancouver and responsibly sourced from China and British Columbia, Canada.
SHIPPING & RETURNS
SHIPPING & RETURNS
WHERE DOES UNITED & FREE SHIP TO?
DO YOU OFFER FREE SHIPPING?
HOW CAN I TRACK MY ORDER?
HOW MUCH DOES SHIPPING COST?
We offer free shipping on all US and Canadian orders.
WHEN WILL MY ORDER SHIP?
CAN I RETURN/REFUND MY ORDER?
I MISTAKENLY ORDERED THE WRONG ITEM OR MY ORDER WAS LOST/DAMAGED IN THE MAIL. WHAT SHOULD I DO?
WHICH SALES TAXES AND FEES WILL BE CHARGED ON MY ORDER?
For Canadian orders, your sales tax is calculated according to the applicable sales taxes in your province.
For International orders, they are subject to applicable taxes and duties from customs.
BALM FAQ
BALM FAQ
CAN I USE THE BALM IF I HAVE OILY SKIN?
CAN YOU USE THE BALM ON SENSITIVE SKIN?
CAN THE BALM BE USED ON ALL HAIR TYPES?
WHAT CONCERNS DOES THE BALM TREAT?
HOW MUCH DO I USE?
HOW DO I USE THE BALM?
Start with a small amount and rub between your fingers. Use this amount to massage through hair, apply to lips, stretch marks, or other areas that could use softening. One of our most loved ways to use the balm for hair is by applying it to damp (not wet) hair and then drying as normal. We also find that during fall winter months applying a small amount periodically to your lips throughout the day helps prevent cracking.
WHAT SIZE IS THE BALM?
Other questions?
Other questions?
If you have more questions, please ask through our form.