FREQUENTLY ASKED QUESTIONS
United & Free creates natural plant-based skincare that is vegan, sustainable and cruelty free. Big deal right? What makes us different is our passion and standards. We care about using the highest quality botanicals and oils, for a truly effective product. We believe in giving our customers an authentic experience by being honest with our products, our ethics and using only quality ingredients. We believe in keeping everything simple and easy, to create a fresh genuine experience.
It’s required to use a preservative with any water based formulations. Bacteria, molds and fungi grow and thrive given enough time, temperature and a food source. Our aim is to keep you and your skin healthy and safe so we’ve chosen to use Benzyl Alcohol and Dehydroacetic acid as our preservative. It’s Eco Certified, approved by the UK Soil Association and meets the standards of COSMOs (Cosmetic Organics Standard). We only use the best preservatives to keep our products free from parabens and formaldehyde forming agents.
Domestic: Expedited 2-5 business days
United States: Ground 8-12 business days
Free Shipping in Canada for orders over $49
Flat rate shipping
United States: $20.00
We accept all major credit cards.
We are proud to ship to Canada and the US.
Orders shipped promptly the next day.
You will receive an email confirmation letting you know when your package has shipped. :)
You will receive an email confirmation for each successful order. If you have not received email confirmation, please let us know at: firstname.lastname@example.org and we will make sure it's processed and shipped.
Your sales tax is calculated according to the applicable sales taxes in your province.
International orders are subject to applicable taxes and duties from customs.
Please contact us ASAP. The orders are processed and shipped as quickly as possible. If there is a problem, we will do our best to fix it and make it right!
If you don't receive your product or if it arrives damaged, please let us know. We are happy to send a new package immediately.
If our product is not for you? No worries! We will gladly accept returns within 30 days of purchase. Once we receive the returned product, we will be happy to issue a full refund or exchange. Return shipping costs are the responsibility of the customer.
We mentioned we're starting a revolution. Our products are designed to appeal to both men and women. We formulated each product to meet the needs of both sexes. These plant-based products are effective and smell awesome! Sharing is caring.